Privacy Policy

We collect information that helps us provide better hybrid battery services to you, including:

• Contact details such as your name, phone number, WhatsApp number, and email address.
• Vehicle information such as make, model, year, and battery condition, which you share when booking an inspection.
• Communication records from calls, WhatsApp messages, and website inquiry forms.
• Technical data such as IP address, browser type, and device information collected automatically when you visit our website.

The information we collect is used to:

• Respond to your inquiries and schedule battery inspection, repair, or replacement appointments.
• Provide accurate quotations and service recommendations based on your vehicle.
• Improve our website, services, and customer support experience.
• Send you service updates, warranty information, or follow-ups related to work carried out on your vehicle.

We do not use your personal information for any purpose unrelated to providing our hybrid battery services.

Our website may use cookies and similar tracking technologies to understand how visitors use our site, remember your preferences, and improve overall performance. You can choose to disable cookies through your browser settings; however, some parts of the website may not function as intended.

We value your trust and do not sell, rent, or trade your personal information. Your data may only be shared:

• With trusted service partners strictly involved in delivering your hybrid battery repair or replacement.
• When required by law, regulation, or a valid legal request from authorities.
• To protect the rights, safety, or property of BatteryLab, our customers, or the public.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. While we work hard to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to share sensitive information only through trusted channels such as our official phone number or WhatsApp.

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or outdated information.
• Request deletion of your personal data, where legally applicable.
• Opt out of receiving promotional messages or follow-up communication at any time.

To exercise any of these rights, simply reach out to us using the contact details below.

Our website may contain links to third-party platforms such as WhatsApp, Google Maps, or social media pages. We are not responsible for the privacy practices or content of these external sites, and we recommend reviewing their respective privacy policies before sharing any personal information.

Our services are intended for vehicle owners and business use, and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please get in touch with our team:

• WhatsApp: +94 77 535 8809
• Phone: 011 726 9726
• Website: batterylab.lk